Globo - Director, People Operations

• Strategic Infrastructure: Designing and maintaining the entire employee lifecycle—from sophisticated onboarding programs to off-boarding—ensuring compliance, efficiency, and a world-class employee experience. Meet and satisfy metrics associated with People Operations including attrition, speed to hire and employee satisfaction. • Strategic Talent Acquisition: Leading the full-cycle recruiting strategy to attract top-tier talent in a competitive market; overseeing the Applicant Tracking System (ATS), optimizing the candidate experience, and partnering with department heads to forecast hiring needs and build diverse talent pipelines. • Performance & Talent Management: Serving as the architect for performance review cycles, compensation leveling, and promotion frameworks; partnering with department heads to improve organizational health and execution. • Data & Analytics: Monitoring activity metrics (turnover, eNPS, time-to-hire) and maintaining the HRIS (Paylocity) to provide actionable insights to the executive leadership team. • Compliance & Risk Management: Guiding the company through complex labor laws across multiple territories, managing internal audits, and ensuring all People policies are up-to-date and legally sound. • Total Rewards Strategy: Managing benefits administration, payroll integration, and competitive salary benchmarking to ensure GLOBO remains a top-tier employer in the Healthcare/Tech space. • Leadership Mentorship: Supporting the development of People Ops team members and providing influence without authority; coaching to managers across the organization to foster a high-performance culture. • Required Minimum Education and Experience: • 8-10 years of progressive HR/People Operations experience, with at least 3 years in a leadership role. Experience in Language Services or Healthcare Tech is highly preferred. • Proven history of scaling organizations from start-up to mid-stage to enterprise levels. • Bachelor’s degree required; Master’s degree in HR, I/O Psychology, or MBA preferred. SHRM-SCP or SPHR certification is a strong plus. • Analytical: Ability to turn complex data into a narrative that drives business decisions. • High-Stakes Communication: Excellent oral, presentation, and written communication skills with the ability to navigate sensitive employee relations issues with empathy and candor. • Tech Savvy: Hands-on experience with modern HRIS, ATS, and engagement platforms (e.g., Hubspot for internal tracking, Paylocity, Employee Navigator). • GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success • outlining the key KSAs and competencies in each job band. We believe that no matter what role you play in our organization, these competencies are critical to both individual and organizational success. Below we have included a description of the 5 most important competencies and the associated expectations for the director level in our organization. • Drive Results - Evaluate situations and data to understand implications for chosen business solutions. Thoughtfully delegates work and provides resources to the team to accomplish work, aligning staff to the Company mission and vision. • Communicate Effectively - Influence the team through communications—Foster communications up and down the organization. • Developing Self and Others - Exhibits functional mastery and curiosity to learn outside of role, department, and organization. Develop talent for career growth/future opportunities. • Growth-Focused - Identify barriers to change/growth. Recognize team accomplishments to support change and growth initiatives. • Customer Centricity - Models service delivery and coaches others to deliver excellent service in various settings. Understand customer needs and uses feedback to develop and improve processes, procedures, partnerships, performance expectations, and training so that customer satisfaction improves and service issues are prevented. • Globo Language Solutions, LLC is an equal opportunity workplace and affirmative action employer. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.