deaa6ad2-d184-436b-b69e-17f761da1d94 - Vice President, Global Strategy & Operations

Remote - New York, United States$230k - $290k3w ago

Remote Vp NA Logistics President VP of Operations Records Management Go

Requirements

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions. • Direct experience successfully scaling operational footprints from the ground up from the United States into international markets. • Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes. • Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment. • Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and key performance indicators. • Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors. • Professional experience working within both employee benefits and commercial health plan operations spaces. • Experience designing or managing centralized global shared services models.

Responsibilities

• Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide. • Influence and shape the long-term global expansion roadmap, largely focused on service delivery excellence and expansion versus country expansion, acting as an internal general manager to align organizational capabilities with market needs. • Partner cross-functionally with Go-To-Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry. • Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels. • Champion local market customization and regional delivery models to ensure care delivery is culturally relevant and clinically compliant with regional standards. • Build strong, collaborative relationships with regional providers and strategic fulfillment networks globally. • Balance complex international regulatory, legal, and operational trade-offs to keep cross-border service delivery moving forward quickly and safely. • Resolve high-friction cross-functional operational roadblocks and manage international dependencies under changing market conditions. • Audit and optimize regional operational processes to eliminate systemic inefficiencies and improve overall service velocity. • Meet or exceed established revenue expansion and retention goals. • Improve end-to-end operational efficiency metrics, reducing unit-level care support and fulfillment delivery costs while raising the bar on world-class quality standards. • Successfully execute and scale the in-house care delivery infrastructure roadmap to improve internal fulfillment capacity across core international target regions.

Benefits

• Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. • Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply. • Our privacy policy: https://springhealth.com/privacy-policy/