limble - Director of Product Design
Requirements
• 7+ years of UX leadership experience managing multi-disciplinary teams • Proven track record scaling a UX function in a B2B SaaS environment • Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions • Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance • Familiarity with instructional design principles and in-app onboarding/guide best practices • Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support • Experience building, maturing, and maintaining a design system from the ground up • Excellent communication and storytelling—you can align stakeholders and make the case for UX investment
Responsibilities
• TEAM LEADERSHIP & DEVELOPMENT • Lead, mentor, and grow a multi-functional design team • Build a high-performance design culture grounded in craft, curiosity, and user empathy • Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows • Foster a data and feedback-rich environment with strong design critique and review practices • STRATEGIC PARTNERSHIP • Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision • Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one • Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals • Collaborate closely with Engineering to ensure design feasibility, velocity, and quality • Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value • DATA-DRIVEN DESIGN PRACTICE • Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights • Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions • Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution. • Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value • Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation • CONTENT, ONBOARDING & INSTRUCTIONAL DESIGN • Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability • Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities • Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions • Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience • DESIGN SYSTEMS & CRAFT • Evolve and maintain Limble's design system to support scale, consistency, and speed across the product • Set and uphold a high bar for interaction design, accessibility, and visual quality • Ensure UX research is integrated into the design process—not an afterthought
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT