GiveDirectly - Internal Audit Field Officer (Part-Time Contractor)
Requirements
• Proficiency in English is required. Additional fluency in other languages is a plus. • Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – IACs will be the face of our program for recipients and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients • Strong active listening and investigative interview skills, promoting collaborative communication with the recipient • Great communication skills – IACs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount. • 2+ years working with vulnerable communities • Technological literacy – IACs will use a smartphone, tablet, or computer to accurately record recipient details in survey forms. • Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities • Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems • Strong interest in advancing the distinctive values and mission of GiveDirectly • We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. • Location: Work will be done remotely, but staff may be asked to travel to connect with IAA for resources (less than 5% travel expected) • Location:
Responsibilities
• Field surveys (40%) • Conduct field surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, etc.) • Utilize Aidkit, Salesforce, and other internal software to track incidents, leaving internal notes for management and operations team to review • Report any discovered cases and follow up with briefs to the IAA regularly • Collaborate with the IAA to review and successfully draft the recipient Internal Audit follow up survey • Analyze the functionality of the surveys with recommendations to curtail to fit each program individually • Track monthly survey responses from applicants by utilizing the internal software • Identify adverse event trends resulting from recipient survey responses to • Reports and documentations (30%) • Collect all possible complaints and provide responses within a reasonable time frame, • Escalate information and report difficult cases to supervisor based on established escalation protocols • Brief manager on the day’s outcome and help them in the management of next steps • Produce weekly reports of cases, observations, and outcomes • Realtime case notes updates and tracking • Supporting the IAA in the day-to-day of field operations, including work planning, risk assessment, Community mobilization, and sensitization, recipient protection. • Research and utilize social media to investigate flagged online imposters and scammers who intend to defraud GD applicants and programs • Other responsibilities as assigned by manager • Collaborate with the operations team to address escalated cases
Benefits
• Read more about our compensation philosophy • The United States base salary for this role is $66,200 annually • United States • We expect Field Officers to work approximately 40 hours/week, although the hours will vary. • All Field Officers will attend (paid) training sessions, and will use a GiveDirectly-issued smartphone, tablet, or computer for data collection • At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: • A positive and supportive team with opportunities for advancement • A demonstrated commitment to helping all staff develop and grow • A competitive salary, including bonus • A robust health benefits plan (exact details will vary by country) • Flexible paid time off • Allowances for desk set-up and learning and development • Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here. • Read more about our ongoing diversity, equity, and inclusion efforts • and about our decision to move our central support teams to remote first • Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise). • Venue: • Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! • Accessibility: • We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to [email protected]. • Working at GiveDirectly
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