ExpressVPN - Senior Data Analyst - Payments
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Requirements
• 5+ years in a product analytics, growth analytics, or payments analytics role • Hands-on experience with payments data — knowledge of authorization flows, decline codes, 3DS authorization, PSP performance metrics, or subscription billing is a strong plus • Data mindset & ownership • Passionate about data and using it to influence business decisions • Detail-oriented in ensuring data quality and integrity across everything you present • Self-starter with a strong sense of ownership — you bring insights to life, not just report them • Comfortable navigating ambiguity and able to lead complex, loosely-defined projects from first principles through to a clear outcome • Business partnership • Adept at integrating with business teams to truly understand their challenges and define how data can help — as early as possible • Strong business acumen with a business-first approach to problem framing • Track record of delivering clear, actionable business value from data — fit for purpose, not just technically impressive • Communication & storytelling • Excellent communicator who uses storytelling to make insights land at the business level • Able to connect data narratives to commercial outcomes in a way that resonates across teams • Fluent in English • Thrives working alongside intelligent, passionate people • High proficiency in SQL and/or other querying languages • Hands-on experience in Tableau or equivalent data visualisation tools • Comfortable working with AI tools and incorporating them into your workflow to move faster and think sharper • You came from a subscription-based e-commerce company. • subscription-based e-commerce • A desire to elevate the team by mentoring junior analysts and fostering a culture of peer review and best practices. • elevate the team • mentoring • At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above. • Hong Kong • Singapore and the UK • Please upload your resume as a PDF and do not include any salary or compensation information in it. • ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.
Responsibilities
• Act as a strategic partner working in cross functional teams to grow the extent of data-driven planning and decision making in specific areas, specialising in Payments analytics. • Payments • Design and evaluate experiments for payment-related initiatives, such as additional payment methods, localized currency, etc. • Partner with web and backend developers to work on the analytics tracking requirements and accuracy of the tracking implementation. • Turn data into insights, predictions, and actionable recommendations, delivering clear business value to your cross functional teams in their business challenges. • Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboard designs. • Work in partnership with Data Engineers and Analytics Engineers to define data requirements, foundational datasets and ensure high-fidelity tracking. • Contribute to the planning & execution of the Payments team within the organisation - as a group of people, as a partner within cross functional teams and as an enabler to support others to self-serve their data and insight needs. • Payments • partner • enabler
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