Dwelly - Operations Manager
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Requirements
• Experience: 4+ years in an operations role, ideally within a scaling or multi-site business. Demonstrated ability to manage multiple priorities, improve processes, and deliver results in a fast-paced environment. • Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management, and a structured approach to getting things done. Comfortable working with data and operational tooling. • Background: Experience across a range of operational functions — whether in tech, professional services, hospitality, or similar. No prior lettings experience required; an ability to pick up new domains quickly is more important. • Background:
Responsibilities
• Own and continuously improve core operational processes across the Dwelly portfolio. • Monitor operational performance across branches, identifying and resolving issues proactively. • Define and track KPIs that give leadership clear visibility of operational health. • Work cross-functionally with finance, compliance, and branch teams to drive efficiency and consistency. • Identify opportunities to improve profitability and customer experience across the portfolio.
Benefits
• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success. • What is it like being a Dwell-er? • Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions. • What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. • This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. • Customer obsession rather than competitive focus • Passion for invention • Operational excellence • Long-term thinking • By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
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