Sona - Labour AI Specialist

London, UK, United Kingdom - Hybrid£85k - £100k/year+ Equity3w ago

In Office EMEA Retail Hospitality Labor Relations Specialist Close

Requirements

• An operational background in hospitality, retail, or a similar hourly-workforce, fluctuating-demand business. You understand how the business runs day to day, not just how to analyse it from the outside • Confident presenting to and winning buy-in from customer executives, general managers and boards, and comfortable holding your own with competing agendas in the room • Comfortable with technology and confident picking up new tools quickly, including using AI tools in your own workflow • Able to look into the data yourself and make decisions from what you find • Comfortable operating without a fixed playbook

Responsibilities

• Derive labour rules from real trading data using Sona's tooling and your own operational knowledge • Spend time on site with customer teams, learning practical realities like stock deliveries and close-down procedures • Build trust with site managers so workload models actually get followed • Present impact and ROI to customer executives and general managers, winning buy-in for operational change • Act as the labour optimisation subject matter expert in sales conversations • Work across the full portfolio of live customer projects, picking up work as priorities shift between accounts • Bonus: a retail or workforce-management background where the underlying concepts transfer to hospitality • Bonus: a commercial finance background with genuine credibility in front of operators

Benefits

• Hybrid working, 2+ days/week in our London office (Soho), with customer-facing travel • Share options • 35 days annual leave (25 days standard plus 10 flexible public holiday days) • Extra day of leave for every year of service • Pension contributions matched up to 5% • Comprehensive health insurance • Enhanced parental leave & pay • Salary sacrifice childcare scheme (Workplace Nursery) • Annual all expenses paid team retreats • The latest Macbook and equipment budget for your home office • Professional development budget • Unlimited free books • Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.