NICE - Services Sales Manager

• Typically 8–15 years of relevant experience, including proven success independently originating and selling complex, high-value consulting-led, transformation or managed services engagements into existing large financial-institution customers outside a new software license sale. Equivalent depth of experience and demonstrated capability will also be considered. • Strong knowledge of Financial Crime and Compliance, including the priorities and pain points facing financial institutions across areas such as AML, fraud, sanctions, KYC and financial crime operations. • A background in Financial Crime and Compliance consulting is highly desirable, combined with demonstrable commercial success and a strong sales mindset. • Demonstrated ability to construct and close large, strategic, multi-stakeholder services deals, including value proposition, commercial modelling, negotiation and contracting. • Practical familiarity with fixed-price, time-and-materials, managed services and outcome-based commercial models, including the ability to assess pricing, margin, risk allocation and delivery implications. • Proven experience building account-level services growth plans, identifying whitespace, mapping stakeholders and independently converting insight into qualified opportunities and sustainable pipeline. • Excellent communication and executive presentation skills, with the ability to simplify complex issues, influence decisions and create urgency with senior client and internal stakeholders. • Outstanding relationship management skills and a track record of building trust across client organisations and internal cross-functional teams. • Strong commercial acumen, disciplined opportunity management and a consistent record of progressing and closing complex deals while protecting margin, delivery feasibility and deal quality. • Experience working across EMEA markets and navigating culturally diverse, matrixed organisations. • Measures of Success • Achievement of annual services bookings, revenue and margin targets. • Building and maintaining the required level, quality and mix of qualified pipeline coverage against target. • Creation of new, independently originated services opportunities from identified account whitespace. • Conversion of priority opportunities into large, strategic or multi-year engagements with strong commercial and delivery fundamentals. • Development and active progression of actionable services growth plans for priority EMEA accounts. • Forecast accuracy, disciplined opportunity progression and timely escalation of commercial or delivery risks. • Effective collaboration with regional account teams and successful post-sale handover and continuity through mobilisation and executive checkpoints. • You will have an advantage if you also have: • Personal Profile • A confident, credible and highly visible communicator who can make an impact quickly. • Client-centric and naturally consultative, with the curiosity to uncover the real business problem and the judgement to shape a compelling response. • Commercially sharp, resilient and accountable, with a strong closing orientation and the confidence to lead complex negotiations. • Collaborative and low-ego, able to build internal followership and bring diverse specialists together around a winning deal strategy. • A self-starting hunter with the strategic discipline to create structure in ambiguity, proactively open doors and independently generate cross-sell and upsell opportunities, taking ownership from whitespace identification to signed engagement.