HighLevel - Associate Director, Product Strategy & Operations (Revenue)
Requirements
• 7–12 years of experience in Founder’s Office, Chief of Staff, Strategy & Operations, Product Strategy, Revenue Strategy, Growth, or Business Operations roles. • Strong understanding of SaaS business models, monetization, pricing, adoption, retention, and growth metrics. • Proven ability to drive cross-functional initiatives across Product, Finance, GTM, and Leadership teams. • Demonstrated track record of translating strategy into execution and delivering measurable business outcomes. • Exceptional analytical, problem-solving, and stakeholder management skills. • Comfortable working in ambiguity and influencing without direct authority. • Hands-on with AI tools and modern productivity workflows. • Experience in high-growth SaaS, startup, or consulting-led environments is preferred. • Preferred Backgrounds • Founder’s Office or Chief of Staff in a high-growth startup. • Strategy & Operations, Business Operations, or Growth leadership roles. • Professionals from Consulting background who have transitioned into operating roles. • Professionals with experience driving monetization, pricing, growth, or business transformation initiatives.
Responsibilities
• Revenue Growth & Business Strategy • Analyze revenue performance, product adoption, customer behavior, and monetisation opportunities across multiple product lines. • Partner with Product and Finance teams to identify growth opportunities and prioritise high-impact initiatives. • Develop business cases, growth plans, and strategic recommendations to improve revenue and adoption. • Drive planning processes and track progress against key business objectives. • Product & Growth Initiatives • Build a deep understanding of HighLevel's products, customers, and revenue drivers. • Identify opportunities across new revenue streams , adoption and expansion. • Work closely with Product teams to shape and execute strategic initiatives that drive business impact. • Cross Functional Leadership • Align Product, Finance, Marketing, Sales, Customer Success, and Leadership teams around common goals. • Drive clarity, accountability, and execution across complex initiatives. • Influence stakeholders and facilitate decision-making across multiple functions. • Strategic Execution • Own high-priority initiatives from ideation through execution. • Establish operating rhythms, success metrics, and tracking mechanisms. • Monitor outcomes, identify risks, and course-correct when necessary. • Continuously improve planning, prioritization, and execution processes. • What Success Looks Like • Develop a strong understanding of HighLevel's products, customers, and revenue drivers. • Build trusted relationships across Product, Finance, and GTM teams. • Identify and prioritize strategic growth opportunities. • Influence roadmap and business decisions through data-driven insights. • Successfully drive measurable improvements in revenue, adoption, and business performance. • Lead strategic initiatives from concept to execution. • Become a trusted advisor to leadership on growth and business strategy. • Improve organizational alignment, planning quality, and execution effectiveness.
Benefits
• As HighLevel continues to scale its product portfolio, we see a growing need for leaders who can connect Product, Finance, and GTM teams to drive revenue growth and strategic execution. • This role is being created to identify growth opportunities, align stakeholders, and lead high-impact initiatives across multiple products. We are looking for someone who can bridge strategy and execution—turning business goals into measurable outcomes and helping accelerate the next phase of growth.
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