legora - Engagement Associate
Requirements
• 2–5 years of professional experience, ideally with a background in management consulting or a similar professional services environment. • Excellent stakeholder management skills—you can build trust and credibility with clients while supporting their adoption journey. • Some experience with change management or adoption programs is a plus but not required. • Good organization and project management skills across multiple tasks or workstreams. • Excellent written, verbal, and interpersonal communication skills. Comfortable interacting with clients and internal teams. • High EQ—you know when to listen and how to support clients through change. • A genuine interest in technology and how it can make work more efficient. • Comfort working in a dynamic, fast-paced environment where processes are evolving. • A data-informed approach, focused on client success and outcomes. • Experience within SaaS, Legal Tech, or professional services environments. • Exposure to legal, compliance, or other regulated industries.
Responsibilities
• Support the post-sale customer experience, including onboarding, adoption, and long-term value realization for our portfolio of clients. • Assist in designing client adoption plans: contribute to tailored change management approaches, stakeholder mapping, and defining target outcomes as clients adopt Legora. • Help execute adoption plans, coordinating initiatives from initial rollout to broader usage and adjusting as clients’ needs and Legora’s capabilities evolve. • Build and manage strong relationships with key client stakeholders, supporting them as they navigate change and maximize the value of Legora. • Assist with success plans, training, and ongoing check-ins to maintain client engagement and satisfaction. • Work with cross-functional teams (Product, Legal Engineering, Marketing, Support, etc.) to ensure clients receive a coordinated, high-quality experience. • Gather client feedback and share it with teams across Legora to inform product improvements and enablement efforts.
Benefits
• Global collaboration: Work alongside teams and clients both locally and internationally. • Competitive compensation: Comprehensive salary, benefits, and tools for success. • Meaningful work: Your efforts will help legal teams transform how they work with AI. • In-person environment: Offices designed for innovation and building together.
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