FourKites - Associate Product Manager
Requirements
• Must-Haves • 2–4 years of product management or equivalent experience (BA/analyst roles in logistics tech considered) • Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally • Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding • Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements • Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed • Ability to work with significant overlap in US Central Time hours • Preferred • Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring • Experience with Pendo, Amplitude, or similar product analytics tools • Familiarity with agile development and working directly with engineering squads • Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline • What Success Looks Like in Year 1 • You independently own a product area within OTR visibility, with clear adoption and engagement KPIs • You've shipped successful customer-facing improvements end-to-end — from discovery to post-launch analysis with significant business impact. • Your data fluency means you're generating insights without waiting to be asked • Customer Success and Engineering teams consider you a reliable, high-signal partner
Responsibilities
• Product Ownership & Adoption (40%) • Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products • Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales • Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness • Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations • Data & Insights (30%) • Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior • Build and maintain dashboards and reports that track adoption trends across customer segments • Translate quantitative findings into clear product hypotheses and actionable backlog items • Partner with Data Science and Engineering on instrumentation improvements and event tracking • Customer Engagement (20%) • Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows • Work with Customer Success Managers to surface systemic product gaps and recurring pain points • Champion the voice of the customer in internal planning and sprint reviews • Cross-Functional Execution (10%) • Collaborate with Engineering and Design through scoping, development, and post-launch monitoring • Support Product Marketing with onboarding materials, release notes, and adoption playbooks • Contribute to presales conversations and market requirement gathering alongside Solutions teams
Benefits
• Medical benefits start on first day of employment • 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days • Lifestyle & Family benefits • Mental Wellness support and guidance • Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)
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