aCommerce - Associate Product Manager

• 1. Systemic Operational Improvement (The "Higher-Level" Focus) • Process Ownership: Design, implement, and govern robust and scalable Product Operations processes (e.g., bug triage, feature request intake, data quality assurance, launch readiness checklists). • Process Ownership: • Product Operations • Root Cause Analysis: Lead cross-functional post-mortems and deep-dive analysis on recurring day-to-day issues (bugs, performance drops, support ticket trends) to identify and address their fundamental systematic root causes, not just the symptoms. • Root Cause Analysis: • fundamental systematic root causes • Automation and Tooling: Own the product team's core tool stack (e.g., Jira, reporting dashboards, feedback tools) to ensure maximum efficiency, and drive initiatives to automate manual operational work. • Automation and Tooling: • automate manual operational work • Scaling Knowledge: Create and maintain a centralized repository of operational best practices, product knowledge, and training materials to ensure consistent performance across all teams. • Scaling Knowledge: • 2. Day-to-Day Product Health and Smooth Functioning • Performance Monitoring: Define, track, and report on key operational metrics (e.g., Time-to-Resolution for critical bugs, system uptime, data accuracy, operational costs). • Performance Monitoring: • Issue Triage Leadership: Act as the primary point of escalation and decision-maker for high-severity or cross-functional operational issues, coordinating rapid response and resolution across Engineering, Support, and relevant business teams. • Issue Triage Leadership: • Release & Launch Readiness: Own the operational gatekeeping for all product releases, ensuring all dependencies (documentation, support training, monitoring, rollout plans) are met for a smooth launch and post-launch stability. • Release & Launch Readiness: • 3. Cross-Functional Strategy & Alignment • Stakeholder Partnership: Serve as the strategic operational partner to Engineering, Customer Support, Marketing, and Sales, translating operational needs into actionable product requirements and vice versa. • Stakeholder Partnership: • Feedback Loop Optimization: Standardize and optimize the collection, synthesis, and dissemination of operational data and customer feedback from various channels (support tickets, internal reports, performance logs) back into the product roadmap and prioritization process. • Feedback Loop Optimization: • Influence Roadmap: Provide critical, data-driven input to the overall Product Roadmap, specifically advocating for work that improves product reliability, support efficiency, and operational scalability (e.g., platform debt reduction, tool improvements). • Influence Roadmap: • Required Qualifications (Elevating the Bar) • 2+ years of experience in Product Management, Product Operations, or a highly relevant Operational/Process Excellence role. • Proven track record of designing and implementing new, scalable operational processes in a fast-paced environment. • designing and implementing new, scalable operational processes • Exceptional analytical skills, with a deep ability to use data (SQL, dashboarding, reporting) to diagnose complex problems, identify root causes, and measure the impact of systemic solutions. • Strong leadership and communication skills, with experience leading cross-functional initiatives without direct authority.