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Jobs(38,923)/Customer Success Manager Role(808)/mindly (10) - Customer Success Specialist

mindly - Customer Success Specialist

Remote - Ukraine1mo ago

Remote Junior EMEA Customer Success Manager Intercom Customer Success

Responsibilities

• Communicating with platform specialists via Intercom and helping resolve their requests • Acting as a personal manager for specialists, supporting the growth of their practice on the platform • Moderating specialist profiles to ensure they meet platform standards • Guide new specialists through onboarding • Taking part in initiatives that help us grow and keep our users happy • HOW WE GET THINGS DONE? • Remote-first, but we have offices in Ukraine (Kyiv, Lviv, Vinnytsia), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone. • HOW DO WE UNWIND? • We offer our team 20 days of paid vacation

Benefits

• The #1 product in our niche, growing fast with real momentum • No night shifts • You'll have a real impact on the user experience — the way you show up for users is what they remember about us • A fast-growing product company where you are a key part of our success • Therapy on Mindly • A strong team of A-players • CANDIDATE JOURNEY: • Screening interview • Interview with the Customer Success Team Lead • Final interview with co-founders • Honesty and transparency: always tell the truth, no matter what it is • Empathy and understanding: treat others the way you want to be treated

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