overjet - Senior Solutions Engineer
Requirements
• 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Technical Account Manager. • Clear communicator who can explain complex technical concepts to non-technical audiences without losing the thread. • SQL and database querying • Microsoft Windows environments — this is where our software lives; comfort deploying and troubleshooting in Windows is essential (.NET and C# are a plus) • Cloud platforms and basic networking (AWS, GCP, or Azure) • Python or similar scripting languages • Comfortable owning complex troubleshooting independently and seeing issues through to resolution. • Strong technical foundation, however you got there.
Responsibilities
• Technical Implementation: Own the full implementation lifecycle from kickoff through go-live, serving as the primary technical point of contact for every customer. • Solution Design: Translate customer environments and business requirements into practical implementation plans that actually work. • Hands-On Configuration: Handle all technical configuration, user management, system integrations, and data pipeline work needed to get customers live — primarily within Microsoft Windows environments. • Cross-Product Ownership: Work across all Overjet products — IRIS and RCM — rather than specializing in a single area. Flexibility across the full product suite is essential to how this team operates. • Technical Scoping: Run scoping calls to gather requirements, set timelines, and keep Sales, Engineering, and Customer Success aligned. • Automation and AI Tooling: Use AI tools to build and automate implementation workflows, helping customers go live faster and reducing repetitive work for the team. • Customer Communication: Keep every engagement on track with clear, timely communication that meets customers where they are, whether they're technical or not.
Benefits
• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location • 401k plans with a matching program • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered • Life and AD+D Insurance • 8 weeks Paid Parental Leave • Optional HSA with Employer contribution • Flexible Time Off and company paid holidays • Annual Learning and Development Stipend • Our Hybrid Workplace • We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere. • Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. • Our People Team is happy to answer any questions about what hybrid work means for your specific role! • Overjet's Values • Excellence: Aim Higher • Velocity: Quickly Deliver Results • Ownership: Go the Extra Mile • Win-win: Care Deeply • Company Recognition • Included on Best Places to Work by BuiltIn lists in 2026 https://www.linkedin.com/posts/overjet_were-incredibly-proud-to-share-that-overjet-activity-7414346196640718848-cFGG?rcm=ACoAAChRVxsB6jrIO04hl4zDCmIVA0qDSepyiRA&utm_medium=member_desktop&utm_source=share: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston • #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026 https://www.fastcompany.com/91497221/healthcare-most-innovative-companies-2026 • Named one of the TIME Best Inventions of 2024 https://www.overjet.com/blog/overjet-named-to-time-best-inventions-of-2024 • Recognized in Newsweek’s Most Loved Workplaces in America 2024 https://www.newsweek.com/top-20-most-loved-workplaces-america-2024-1960025 • Won the Dental Health category at the Digital Health Awards 2024 https://www.digitalhealthhub.org/awards/2024/2024-winnersand 2024 Best Places to Work by Built In https://www.overjet.com/blog/overjet-is-one-of-built-in-s-best-startups-to-work-for-in-2024 • Recognized as one of the Top Startups of 2023 by LinkedIn https://www.overjet.com/blog/overjet-named-to-linkedin-s-2023-top-startups-list-in-united-states • Included on the definitive 2022 Forbes AI 50 https://www.prnewswire.com/news-releases/overjet-named-to-forbes-ai-50-list-of-most-promising-ai-companies-shaping-the-future-301544947.html
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