heidihealth.com.au - Pre-sales Solutions Engineer
Requirements
• 3–6 years of experience in customer facing technical role: Solutions Engineering, Sales Engineering, Consulting preferably in SaaS, healthcare, or enterprise software • Experience leading and owning technical and workflow discovery sessions • Comfortable with ~ 25 - 50% travel for onsite customer engagements • Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs • Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences. • Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors • Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built • A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side • Bonus: Background in healthtech, startups, or regulated environments; hands-on familiarity with clinical workflow design or field deployment in healthcare settings • The way we work • 1. Build to Last • We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. • 2. Own Your Practice • Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. • 3. Move Fast, Stay Steady • We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. • 4. Make Others Better • Honest feedback, steady support, and shared growth keep our teams improving together.
Responsibilities
• Technical Discovery & Qualification: Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations. • Solution Design: Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility. • Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams. • RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail. • Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions. • Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field. • In office to collaborate with like-minded professionals • Healthcare, Dental, Vision benefit options • 401k with 3% match • Personal development budget of $500 per annum • Become an owner, with shares (equity) in the company, if Heidi wins, we all win • The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
Benefits
• $145K – $165K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Permanent Resident • Recruiting Privacy Policy
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