Sierra - Engineering Manager, Agent
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Requirements
• Experience leading engineering teams that build and scale end-to-end production systems • Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments • A leadership style that blends high standards with empathy, fostering both speed and quality • Proven ability to work closely with customers and translate business needs into technical deliverables • Excellent communication skills across technical and non-technical audiences • Degree in Computer Science or related field, or equivalent professional experience. • AI-related experience (experience developing AI agents a plus). • Experience building or deploying AI/LLM systems in production • Background as a founder, engineering lead, or startup builder with high ownership and urgency • Familiarity with tools for today’s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering • Prior experience with React, TypeScript, and/or Go • Experience interfacing with customers or leading technical projects with external stakeholders • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
Responsibilities
• Lead the design and delivery of production-grade AI agents: You’ll manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents that are central, mission-critical, and directly drive Sierra’s growth. These aren’t prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. You’ll ensure technical excellence, operational reliability, and high customer impact. • Own the Agent Development Life Cycle (ADLC): You’ll guide your team through the full lifecycle—from initial pilot through deployment and continuous iteration—coaching engineers to set and maintain the standard for ADLC best practices. You’ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments. • Partner with large enterprises and cutting-edge startups: You’ll collaborate with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You’ll also work with innovative startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. • Shape the future of the platform: Your team’s direct work with customers will guide the evolution of Sierra’s core platform. You’ll surface unmet needs, prioritize initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra’s product.
Benefits
• We want our benefits to reflect our values and offer the following to full-time employees: • Flexible (Unlimited) Paid Time Off • Medical, Dental, and Vision benefits for you and your family • Retirement Plan (e.g., 401K, pension) with Sierra match • Fertility and family building benefits through Carrot • Lunch, as well as delicious snacks and coffee to keep you energized • Discretionary Benefit Stipend giving people the ability to spend where it matters most • Free alphorn lessons • These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. • Be you, with us • Be you, with us
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