andotechnologies - Senior Product Manager

• Partner directly with customers to deeply understand operational pain points, workflow complexity, and adoption blockers — maintaining regular customer touch points (weekly calls, onsite visits, etc) and owning the translation of those insights into prioritized discovery and experiments, not just learning • Design operator and employee workflows that reduce friction and build trust in AI-assisted experiences, with clear explainability, override controls, and auditability • AI Product & Labor Intelligence • Partner closely with Engineering and AI leadership to translate forecasting, optimization, and workforce intelligence into usable customer experiences — owning the full model-to-product path and accountable for end-to-end delivery, from input/data quality and model behavior through UX and measurable impact, not just translation • Define how AI-driven recommendations and labor intelligence surface in ways that are explainable, actionable, and valuable to frontline teams • Product Execution & Delivery • Drive disciplined execution across the product — specs, prioritization, reviews, shipping cadence — establishing operating rhythms that create speed without sacrificing long-term architecture • Partner cross-functionally with Engineering, Operations, Customer Success, and GTM to deliver high-impact product improvements • Own prioritization across the roadmap — balancing customer urgency, scalability, revenue impact, and differentiation — with documented tradeoffs and clear decision rights within product • Cross-Functional Collaboration • Work closely with the CEO and leadership team to align Engineering, Operations, CS, and GTM around product priorities • 6-7+ years in product management, including time at seed / Series A / early-growth startups; comfortable being scrappy in a resource-constrained 0→1 environment • A track record owning a roadmap from wedge to platform and shaping product strategy alongside a founder/CEO • Proven ability to turn AI/ML and data — forecasting, optimization, recommendations — into simple, usable customer workflows, owning the full model-to-product path (data quality and model behavior through UX and measurable impact), not just translating models • Experience designing AI co-piloting / agent experiences with explainability, override controls, and auditability that earn human trust • Sharp product judgment, low ego, high trust, ownership, curiosity • Ability to represent the product credibly to customers and strategic partners • Strongly preferred • High product craft standards and the ability to influence cross-functionally without authority • Strong customer-discovery discipline across operators, managers, workers, and buyers • Adoption and activation focus — onboarding, retention, behavior change • Data and experimentation fluency — defines metrics, runs A/B tests, reads product analytics, ties roadmap to outcomes • Depth in complex operational workflows — manager tools, frontline/worker tools, scheduling/staffing-type systems • Bonus / growth path • Background in workforce SaaS / labor / marketplaces (HR tech, scheduling, workforce management, restaurant/retail tech) • Consumer-grade UX judgment (relevant to the worker app / talent network) • Marketplace / network intuition (labor graph, liquidity, worker identity) • Design taste; a gift for making complex products feel simple • Genuine interest in the deskless / shift-based worker problem • Location: San Francisco–based candidates who can work hybrid from our San Francisco office beginning early 2027 are preferred. A long-term willingness to be based in San Francisco is a plus, as Ando's Leadership Team will be centered in San Francisco as the company scales. • CULTURE AT ANDO • Ando is a high-trust, high-care organization built on ownership, respect, and thoughtful collaboration. • We value diverse perspectives, clear communication, and personal accountability. We move fast through alignment rather than force, operate comfortably in ambiguity, and build with empathy for the enterprises and workers our systems serve. • These values are core to how we work. Candidates who share them tend to thrive at Ando. • EQUAL EMPLOYMENT OPPORTUNITY, DEI & LEGAL NOTICE