Propelus - Licensing Data Operations Specialist
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Requirements
• 3+ years in a research, data-focused, or compliance role. • A track record of building and maintaining "Source of Truth" knowledge bases or wikis. • A proven ability to maintain detailed records, change logs, and technical specs. You enjoy turning messy data into a clean system. • A basic understanding of how APIs and web scraping power data pipelines. • Exceptional attention to detail. You notice when a data field changes on a government website before anyone else does. • Extreme patience and persistence when navigating inconsistent processes. • Ability to translate dense regulatory rules for technical and non-technical teams. • Experience in Healthcare Credentialing (Medical Staff Office or Hospital HR). You understand the ins and outs of license verification. • Professional experience navigating inconsistent government websites or state agency portals. • Understanding of NCQA or Joint Commission standards. • Familiarity with tools like Notion, Jira, and Omni. • Benefits and Perks for Propelus employees include but are not limited to: • Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. • Check us out for yourself at our careers page or our Propelus culture Instagram accounts. • For US Employees: • For US Employees: • 401K with company matching, as well as financial planning education and resources. • Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. • For LATAM Employees: • Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. • Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. • We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.
Responsibilities
• Research & Knowledge Management • Research & Evaluation: Lead the research for state healthcare licensing boards to determine what licenses they issue and exactly how they can be verified. You will identify licensing boards' websites, data files, APIs, and the necessary data points that our Engineering team needs to build automated verification tools. • Research & Evaluation: • Source of Truth: Build and maintain a centralized repository in Notion for all 330+ boards. This includes technical specifications, change logs, board contact information, and specific data nuances. You will formalize scattered knowledge into a detailed, accessible hub that every department relies on. • Source of Truth: • Strategic Prioritization: Collaborate with the Verification TPM and Government Excellence team to evaluate outreach opportunities and prioritize which primary sources will bring the most value to our customers. • Strategic Prioritization: • Cross-Functional Support & Communication • Internal Expert: Serve as the go-to person for questions regarding verification sources, data points, and board-specific quirks. • Internal Expert: • Issue Resolution: Partner closely with Technical Support and Client Success to resolve source-related customer issues and clarify data findings. • Issue Resolution: • Board Liaison: Support communication between the company and external licensing boards. You’ll handle troubleshooting, resolving data discrepancies, and implementing new data integrations with licensing boards. • Board Liaison: • Your Support System • Your Support System • While you own the research, you are part of a highly collaborative network: • Verification TPM: Your direct manager, providing technical training and roadmap alignment. • Verification TPM: • Government Excellence & External Affairs: Your partners in state board outreach and relationship building. • Government Excellence & External Affairs:
Benefits
• This job has application limits • Please Note: we have set up limits for applications for this role. It is in the Block candidates from re-applying to the same role group. The following limits apply to applications for all jobs within this group: • Candidates may not apply more than 1 time in any 60 day span for any job in the Block candidates from re-applying to the same role Group. • Candidates may not re-apply to the same role within 180 days if not presented with an offer • Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • LinkedIn Profile • Are you legally authorized to work in the US? Please note we are unable to offer sponsorship at this time. • With over 330 unique sources to track, how do you decide which details are 'must-know' for our knowledge base and which are just noise that would clutter our documentation? • We want to hear how you approach answering questions. While we appreciate the use of new technologies, please make sure your response reflects your own voice and personal experiences. Avoid overly generic or AI-generated answers. This is your chance to stand out. • A licensing board makes a major change to how they display data. How do you explain the impact of this change to a Software Engineer versus a Customer Success Manager? What do they each need to know? • What is your desired salary for this position? • Submit Application
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