handshake - Enterprise Customer Success Manager
Requirements
• Please note: This role is remote-friendly, but candidates within commuting distance of our SF or NYC office are expected to be onsite 3 days a week. Must be willing to travel as needed for customer engagements. • DESIRED CAPABILITIES • Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company • Develop relationships with senior stakeholders of our customers and deeply understand each customerʼs business goals, objectives and needs • Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows • Establish strong relationships with external stakeholders and translate business needs into Handshake solutions • Leverage data to inform decision-making and refine early talent recruiting ROI strategies • Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc. • Has a high level of comfort facilitating meetings and delivering product training(s) with external customers • Has a high degree of collaborative spirit • Has a high degree of technical aptitude • Provides process improvement solutions to create team efficiencies
Benefits
• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel • Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions • Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders • Build a massive, fast-growing business with billions in revenue • Handshake delivers benefits that help you feel supported and thrive at work and in life. • The below benefits are for full-time US employees. • 🎯 Ownership: Equity in a fast-growing company • 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching • 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching • 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend • 📚 Growth: $2,000 learning stipend, ongoing development • 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office • 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days • 🤝 Connection: Team outings & referral bonuses • Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers. http://joinhandshake.com/careers.Your
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