teramind - Enterprise Customer Success Manager (Remote LATAM)
Requirements
• 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management • Strong understanding of Customer Success frameworks and lifecycle management • Demonstrated success in driving customer adoption, retention and expansion • Experience with ChurnZero or similar Customer Success software • Experience with subscription renewal management • Extreme attention to detail and organizational skills • Excellence at building and managing high-level customer relationships • Willingness to roll up your sleeves and understand the finer technical points of the product • Ability to have high-stakes conversations with a variety of stakeholders • Experience in the cybersecurity industry is a plus
Responsibilities
• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale • Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies. Partner with customers to ensure they realize the full value of our solutions • Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives • Act as a customer advocate, representing their needs internally and working closely with Product, Support, and Sales teams to influence product roadmaps and resolve issues • Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention • Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal • Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement • Conduct regular strategic reviews with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals • Deliver customer training sessions and enablement resources to ensure ongoing product success • Multi-thread relationships across customer organizations to ensure broad engagement and product adoption • Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction
Benefits
• This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. • Career growth opportunities • Flexible paid time off • Laptop reimbursement • Ongoing training and development opportunities
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT