Front - Customer Success Manager
Requirements
• Demonstrated experience in Customer Success or a similar client-facing role in a B2B SaaS environment • Proven experience owning renewals and retention metrics • Strong commercial instincts and comfort leading contract conversations • Ability to interpret usage data and translate it into action • Excellent communication and stakeholder management skills • Highly organized with strong attention to detail • Experience in a high-growth startup environment • Experience managing mid-market or enterprise accounts • Familiarity with CRM and CS platforms (Salesforce, Gainsight, etc.) • This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
Benefits
• Fully covered health insurance - medical, dental and vision • Generous paid time off • Mental health support with Workplace Options • Family planning support with Maven • Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities • Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc. • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!
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