Eye Security - Senior Customer Success Manager (m/f/x)

Remote - Netherlands1mo ago

Remote Senior EMEA Cybersecurity Software Customer Success Manager Account Management Salesforce CRM Management Customer Success

Requirements

• You have extensive experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. • You comfortably communicate and present in both Dutch and English. • You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. • You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. • You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. • You understand complex customer organizations and interact with executive-level stakeholders effectively.

Responsibilities

• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. • Lead and build relationships • Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. • Spot opportunities & drive growth • Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. • Be the voice of the customer • Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. • Collaborate for success • Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. • Use data to fuel decisions

Benefits

• A meaningful mission: protect organizations across Europe from real-world cyber threats. • A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. • Full ownership of a strategic function in a high-growth cybersecurity scale-up. • Weekly lunches (NL) and Thursday socials to stay connected. • A generous time-off policy, including wellbeing and volunteering days. • Ready to take ownership, bring ideas to life, and inspire others? • We’d love to hear from you. Apply now and become part of our mission at Eye Security.