neara - Customer Success Manager, Portugal
Requirements
• 5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management. • Ideally, you have a background in Utilities, Infrastructure, Energy, or Engineering SaaS. Familiarity with GIS or Asset Management systems is a major plus. • Fluent Portuguese speaker with professional fluency in English. • You are comfortable with data-driven discussions and can comfortably navigate technical conversations with engineers and executives alike. • You are smart, creative, and fanatical about making a tangible difference in the real world. • Comfortable traveling 20-40%. • Plus for an Engineering background (Electrical, Industrial, Civil, or Energy). • Plus for experience working with Electricity Distribution (DSO) or Transmission (TSO) operators.
Responsibilities
• Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion. • Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization. • Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes. • Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs. • Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs. • Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.
Benefits
• Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events. • You’ll gain expert-level proficiency in our engineering-grade 3D modeling environment and exposure to the forefront of Digital Twin technology. • We are scaling fast; as a Customer Success Manager, you will be at the forefront of our expansion in Portugal, with opportunities to influence our product roadmap and drive long-term enterprise partnerships.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT