Perk - ER Case Advisor - (Contract)
Requirements
• You'll collaborate closely with our People team across the UK, Barcelona, and Boston. If you want to lead a high-impact project that will meaningfully elevate our people and performance, we’d love to meet you! • A forward-thinking mindset and tech proficiency: Practical experience using AI tools to drive efficiency, enabling you to successfully embed modern workflows into our daily casework. • Exceptional judgement and coaching skills: The ability to balance structured case processes with human nuance, providing co-pilot support that leaves managers feeling confident and empowered. • Deep ER expertise and pace: Strong, hands-on experience navigating complex ER, performance, and conduct cases across the UK and Europe, ensuring matters progress swiftly with noticeable reductions in delays. • Strategic partnership and data utilization: The ability to build deeply integrated, trusted partnerships across the business, using clear, reliable case data to support planning and mitigate risks. • Relentless attention to detail: A highly organized approach guaranteeing an impeccable standard of documentation accuracy and regional compliance.
Responsibilities
• Develop and implement next-generation ways of working, utilizing AI integration to streamline case management, data analysis, and manager enablement. • Act as a trusted co-pilot to our leaders, empowering them to confidently navigate performance, conduct, probation cases, attendance concerns, and policy changes. • Maintain flawless, compliant documentation while providing high-quality, human-centric support that ensures our policies are applied consistently across the region. • Transform raw data into strategic insights, highlighting trends and early warning signs so we can intervene proactively rather than reactively. • Drive ER cases from open to resolution with exceptional efficiency, minimizing timelines without compromising on care or compliance. • Partner seamlessly with the wider People Team and business units to ensure smooth, aligned delivery of all ER matters.
Benefits
• Receive competitive compensation and equity ownership in Perk • Rest and recharge with 25 days of annual leave plus bank holidays • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex • Plan for your future with our qualifying earnings company pension plan with Aviva • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen • Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus • Join our unforgettable Perk events, including our spectacular annual summer party • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones • Focus on your family with 12-16 weeks’ paid parental leave • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes • Broaden your horizons with up to 20 "Work from Anywhere" days per year • Stay savvy with access to a wide variety of discounts and rewards • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years • Let us help you move to one of our hubs with relocation support • AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. • At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. • For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
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