infinity-constellation - IT Operations Engineer - Platform

• 2–4 years in IT operations, systems support, or a similar role in a SaaS-forward environment • Hands-on experience with identity platforms JumpCloud, Okta, Azure AD, or similar • Solid understanding of SSO protocols (SAML, OAuth, OpenID Connect) and SCIM provisioning • Experience with RBAC and access governance in practice, not just in theory • Comfortable supporting both macOS and Windows endpoints “(90% Mac, and you’ll do your work in a Mac environment).” • You use AI tools (Claude, ChatGPT, or similar) as a natural part of how you work for troubleshooting, documentation, scripting, navigating uncertainty, and problem solving • You communicate well with non-technical people, especially under pressure. Founders and executives should feel better after talking to you, not more stressed. • You can work independently and manage your own priorities without needing to be told what to do next • You're comfortable in ambiguity different companies, different problems, different contexts every week • You know when to apply process and when to just solve the problem • Experience with CrowdStrike, Slack, Google Workspace, Halo ITSM, or similar platforms • Exposure to M&A-related IT work entity setup, migrations, divestitures • Familiarity with scripting in Python, Bash, or PowerShell • Experience supporting multiple companies or clients simultaneously • WORKING HOURS & ASYNC EXPECTATIONS • This role is fully remote. We primarily work asynchronously, but there is a firm expectation that you are available and responsive during U.S. Eastern business hours. You should be comfortable making decisions independently, communicating proactively when something needs attention, and not waiting to be asked. • WHAT SUCCESS LOOKS LIKE • Six months in, the CEOs and founders across our portfolio know your name and look forward to talking to you. The most repetitive problems you inherited are either automated or documented out of existence. When something breaks, you own it you don't route it. When something crosses into engineering territory, you don't stop at the edge; you walk across and figure it out together. • We're building a team where IT is genuinely valued not as overhead, but as a function that makes every company in the portfolio faster and sharper. If that sounds like the kind of work you want to do, we'd love to hear from you.