VanishID - Customer Success Manager, Public Sector
Requirements
• Exceptional communication and presentation skills: You can confidently engage elected officials, agency leaders, and senior stakeholders in writing and in person. • Exceptional communication and presentation skills: • A balanced approach to customer success: You're equally comfortable building trust, running scalable onboarding and engagement processes, and finding room to grow an account. • A balanced approach to customer success: • Proficiency with CRM platforms: You use Salesforce or HubSpot to keep your book of business accurate and current. • Proficiency with CRM platforms: • Characteristics we are looking for in a candidate (nice to have): • Hands-on identity provider experience: Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting. • Comfort with REST APIs and webhooks: reading API documentation, testing endpoints in Postman, and common authentication methods like OAuth and API keys. • Comfort with REST APIs and webhooks: • Prior identity or IT admin background, or experience supporting technical integrations for customers. • Prior identity or IT admin background, • Experience in cybersecurity, privacy, or adjacent industries prioritized; experience in SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting) also considered. • Active or prior U.S. government security clearance • Relevant certifications such as PMP, CIPP, or CISSP • Startup or small-team experience with a self-starter mentality • Background serving executives and VIPs as customers with high-touch, white-glove service
Responsibilities
• Own onboarding end-to-end: Get new public sector customers live quickly, from kickoff through enrollment of elected officials, agency leaders, and staff. Make VanishID a trusted part of how they protect their people. • Navigate the public sector: Work within government procurement, contracting, and fiscal-year budget cycles to keep renewals on track. Partner closely with our public sector sales lead from handoff through renewal, and coordinate with customer IT and security teams on technical setup, pulling in engineering when a problem needs a deeper hand. • Drive adoption and retention: Monitor account health, catch risk early, and run the check-ins that keep customers seeing value. • Present to executives: Lead Quarterly Business Reviews for your customers that show impact and set expectations on what comes next, and deliver 1:1 executive debriefs that help protect elected officials and senior public servants. • Grow the account: Spot expansion opportunities as customer needs evolve and build the business case for additional protection tiers. • Be the voice of the customer: Bring field insight back to our product team and help shape what we build next. • Characteristics we are looking for in a candidate (need to have): • 3–5 years in Customer Success, Account Management, or a related client-facing role: You've carried customers from onboarding through renewal and expansion. • Public sector experience: You have worked with or sold to state, local, or federal government organizations, and you understand public sector procurement, contracting, and fiscal-year budget cycles. • Exceptional communication and presentation skills: You can confidently engage elected officials, agency leaders, and senior stakeholders in writing and in person. • A balanced approach to customer success: You're equally comfortable building trust, running scalable onboarding and engagement processes, and finding room to grow an account. • Proficiency with CRM platforms: You use Salesforce or HubSpot to keep your book of business accurate and current. • Characteristics we are looking for in a candidate (nice to have): • Hands-on identity provider experience: Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting. • Comfort with REST APIs and webhooks: reading API documentation, testing endpoints in Postman, and common authentication methods like OAuth and API keys. • Prior identity or IT admin background, or experience supporting technical integrations for customers. • Experience in cybersecurity, privacy, or adjacent industries prioritized; experience in SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting) also considered. • Active or prior U.S. government security clearance • Relevant certifications such as PMP, CIPP, or CISSP • Startup or small-team experience with a self-starter mentality • Background serving executives and VIPs as customers with high-touch, white-glove service
Benefits
• We're proud to offer a generous benefits package including: • Various high quality medical plans with 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents • Dental and vision plans with partial employer-paid coverage • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) • Free access to One Medical, HealthAdvocate and TalkSpace online therapy • Employer-paid short- and long-term disability insurance • Equity in a growing startup • 401k with employer match and immediate vesting (both Traditional and Roth) • Discretionary PTO (we trust you to take time off when you need it!) • 13 annual holidays off • AI Tool Stipend for Personal Use • Paid parental leave • Monthly virtual events • A truly remote-first environment • An Important Note: • An Important Note: • Don’t meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you’re excited about this role, but your past experience doesn’t fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we’re looking for to fill this or other roles. • Equal Employment Opportunity
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