monday.com - Forward Deployed Engineer - APJ
Requirements
• 5+ years in a forward-deployed, implementation, or customer-facing technical role within SaaS or enterprise software • Strong ability to translate business processes into structured workflows and system logic - comfortable facilitating discovery with operational and executive stakeholders, not just technical ones • Strong working knowledge of integration protocols, including REST APIs, GraphQL, SAML/OIDC, and SCIM • Hands-on experience with Generative AI and Agentic AI - including LLMs, MCP, and AI-assisted development tools such as Cursor and Claude Code • Thrives in ambiguous, high-stakes environments - owns problems end-to-end and drives them to resolution without a defined playbook • Communicates complex technical concepts clearly to non-technical stakeholders, and produces documentation that scales beyond the individual engagement • Moves fast, thinks long-term, and treats every customer problem as an opportunity to build something better • Familiarity with low-code integration platforms such as Make.com http://Make.com, Zapier, or Power Automate • Comfortable reading, writing, and extending code across a modern web stack - Node.js, Next.js, TypeScript, React - to prototype and unblock customers independently • Exposure to data engineering, analytics, or machine learning workflows • Grounding in data modelling and solution architecture principles • What monday.com http://monday.com can offer you: • Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall. • Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide • Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success • Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we • A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more • This is a hybrid position requiring 4 days per week in our Singapore or Customer offices.
Responsibilities
• Work directly with enterprise customers to understand business and operational challenges • Gather, challenge, and refine customer requirements alongside C-level and operational stakeholders • Design, build, and deploy scalable workflows and solutions that fit how work is actually delivered • Develop prototypes, proof-of-concepts, and MVPs to validate ideas quickly • Own end-to-end technical onboarding for enterprise customers - integrations, SSO, SCIM provisioning, and security configuration • Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale • Act as the escalation point for complex technical issues - diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer • Partner closely with Product, Engineering, and AI teams to translate customer needs into long-term platform capabilities • Influence product direction through direct customer engagement - you're closest to the customer, so your input matters most • Act as a trusted technical advisor to both customers and internal stakeholders • Document, train, and build internal knowledge so customers can operate independently
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