oneapp - Product Support Engineer
Requirements
• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support • Investigate and resolve complex production issues that affects user experience • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints • Commit fixes to our backend systems • Act as an engineering consultant for our Operations team to automate manual processes • At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred • STANDARD INTERVIEW PROCESS • Initial Interview with Talent Partner • Technical or Hiring Manager Interview • Team Interview • Executive Interview • EQUAL EMPLOYMENT OPPORTUNITY
Benefits
• $60K – $100K • Offers Equity • Pay is generally based upon the level, complexity, responsibility, location and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: to ensure that candidates select the most relevant jobs for their skills, we have set up limits to the number of times candidates can apply. The following limits apply to all roles at One: • Candidates may only apply once (1) for the same role over a span of three (3) months • Candidates are limited to two (2) separate applications at a time, to focus on roles that are the best fit for them • or drag and drop here • If you are working pursuant to F-1 OPT/STEM OPT/CPT and planning to ask for employment sponsorship in the future, you should answer Yes. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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