Strike - IT Specialist (Tier 1)
Requirements
• Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment. • Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.). • Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices. • Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus). • A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies. • Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk). • A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience. • Preferred Certifications • Okta Certified Professional or Admin • Google Workspace Professional Administrator • Jamf Certified Associate or Tech
Responsibilities
• Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees. • Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs. • Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace. • Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM. • Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf. • Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows. • Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations. • Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.
Benefits
• Equity in a high-growth startup • Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance • Cell phone and internet reimbursement • Flexible PTO, sick leave & parental leave • Access to a company 401k plan • No trading fees when you buy and sell bitcoin on Strike
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