Junction - Operations Associate
Requirements
• 2-5+ years of overall professional work experience working with US-based companies • Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination • Experience handling medical data or lab results is a huge plus • Startup or small company experience is a strong plus • Excellent communication skills, especially written (B2 English level minimum – business professional) • Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment • Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira
Responsibilities
• Lab Test Management • Process lab test orders, ensuring timely and accurate delivery of results • Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues • System Monitoring & Issue Resolution • Monitor internal dashboards for system delays or outages • Proactively troubleshoot and escalate issues across multiple internal platforms • Customer Support & Communication • Provide direct support to customers via Slack, email, and internal ticketing systems • Maintain SLA standards for response and resolution times • Interact with clients primarily through chat, with occasional voice support • Operational Support • Assist the Operations team with routine tasks to ensure smooth workflow • Collaborate cross-functionally to support process improvements and documentation • Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking
Benefits
• Location: Remote, must be based in the Philippines • Time zone: We are looking for folks who are comfortable working one of the following schedules (Eastern Time): • Monday-Friday OR Tuesday-Saturday • As we scale, providing seamless lab test processing, vendor coordination, and real-time system monitoring is critical to delivering high-quality healthcare experiences. Our Operations Associates are the backbone of day-to-day service delivery, ensuring patients, labs, and clients are always supported with precision and care. • You’ll be joining a team of 10 Operations Associates, all based in the Philippines, working closely with our global team of 50. • WHAT YOU’LL BE OWNING • You’ll be working directly with our Lab Ops Team Manager, Jewel, and our Head of Operations Aditya, https://www.linkedin.com/in/aditya-r-shah/ alongside our customer support, customer success, and engineering teams. You will also interact frequently with external vendors, including diagnostic labs and healthcare partners. • Given our size and stage, you’ll have exposure across the company and contribute to building the foundations of how we run Operations at scale. • Monthly pay rate: $1,500 • Monthly health insurance stipend • Opportunity to attend global company and local team offsites • One-time stipend to set up your workstation • Annual productivity stipend to spend on learning/courses • Paid sick time, public holidays • Paid overtime and on-call • Work setup: Remote role, must be based in the Philippines • Schedule: We are looking for folks who are comfortable working one of the following schedules (Eastern Time):
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