Gather - GTM Operations Associate
Requirements
• 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role • A strong bias for action and track record of following through on commitments from start to finish • Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system) • Excellent written and verbal communication skills • Quick to learn, adopt, and master new systems and tools • Strong organizational skills with high attention to detail • Excitement for an evolving startup environment, where every day presents new opportunities • Curious, resourceful, and eager to learn • Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.
Responsibilities
• Support customers throughout their journey, from initial onboarding to renewals and ongoing success. • Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools. • Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions. • Help investigate customer billing questions, subscription changes, invoices, and payment issues. • Ensure data accuracy across customer records and account details in our CRM, HubSpot. • Partner with Product, Engineering and Support to resolve customer issues quickly. • Identify opportunities to improve internal processes and customer experience. • Capture customer insights to help shape our product and GTM strategy. • Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.
Benefits
• At Gather, compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. The base salary range for this position in the selected city is $75,000 - $95,000 annually. • $75,000 - $95,000 • Base pay is one part of the total package provided to compensate and recognize employees for their work, and this role will be eligible for bonus opportunities. • Work remotely out of a state-of-the-art virtual office! • Competitive compensation including benefits and bonuses • Comprehensive medical, dental, and vision insurance for employees and their dependents • 401k and matching program • Generous PTO policy and Gather days to recharge • Monthly meal stipend to keep you nourished • Remote work, education, and wellness stipend • Support for family planning & gender-affirmation • The opportunity to join a passionate team in making remote work fun!
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT