metaview - Customer Operations Associate

• 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company. • Comfort digging into logs, systems, and documentation to get to root causes, • Experience translating ambiguous customer issues into clear, structured problem statements and next steps. • Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations. • SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work. • Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders. • High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets.