tradinghub - Customer Operations Associate
Requirements
• Relevant experience in a financial setting • Proficiency in SQL • Solid grasp of one or more asset classes: Fixed Income, Credit, Equity or Commodities • Genuine interest in financial markets; knowledge of market abuse desirable • Excellent written and verbal communication, with proven client-facing experience • Proactive, self-motivated and hungry to learn in a collaborative environment • Comfortable using AI tools to enhance your work; Claude experience an advantage
Responsibilities
• Onboard and support clients on our software platforms, partnering with customer facing teams and engineering • Own technical projects implementing new asset classes, enabling new metrics, and updating existing code • Interrogate large volumes of client data using your analytics skills to resolve critical issues • Train and support clients over email and in person • Collaborate across teams, manage dependencies, and flag issues through JIRA • Drive internal migrations and process improvements as we scale • Advise clients on the technical use of our systems in a trade surveillance context • Learn TradingHub's bespoke development language and sharpen your technical toolkit on the job • We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.
Benefits
• Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success. • Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self. • Annual discretionary performance bonus (permanent employees only) • Hybrid working policy • Office lunches twice a week • Private medical insurance + dental cover • Extended parental leave (up to 6 months of fully paid maternity leave) • 25 days annual leave + bank holidays • Enhanced company pension plan • 5 days study leave towards professional qualifications • Death in service coverage • Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!
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