mazehq - Operations Associate
Requirements
• 2-3 years actually running operational processes. Startup or scale-up ops, a deal desk, sales ops, legal ops or finance ops. You've owned something recurring and high-stakes, kept it running for a decent stretch, and can talk in detail about how. • You've worked somewhere small. Roughly under 200 people, where nobody handed you a playbook. Big-company experience on its own won't carry over. There's no enablement team here and the gaps in tooling and process are yours to close. • Precision when the volume is high. The work is detailed and deadline-driven and it punishes mistakes. A wrong figure on an order form or a missed filing has real consequences. You're the person who doesn't drop things. • Comfortable with AI tools. You already use them to do your actual job, past the chat window: things you've automated, workflows you run, work you've stopped doing by hand. A lot of this role is operating tooling like that, so it should be part of why you want it. • Good at managing yourself remotely. You've done it and it suited you. You run your own day, you communicate in writing without being chased, and nobody needs to check you're working. • Safe with sensitive material. Payments, contracts, personal data. You'll be able to speak to how you handle confidential work. • B2B SaaS, cybersecurity or another technical enterprise product: the deal mechanics and compliance will click faster • Events or offsites you've run end to end, at any size • You already know some of the stack: DocuSign, HubSpot, Linear, Deel, Vanta, Ramp, Navan, Google Sheets • Enterprise procurement experience: security questionnaires, vendor onboarding portals, TPRM
Benefits
• Ops that actually matters. When this job is done well, everyone else's gets easier. Money lands on time, nothing slips, the offsite is the week people remember. That's the whole reason the role exists. • The tooling is genuinely ahead. We've automated share-option paperwork, contract review, venue sourcing and a good chunk of onboarding. You'll run that every day and help decide what's next. Most ops teams aren't working this way yet. • A strong team. Hands-on leaders who've worked across Big Tech and high-growth startups, including teams behind several acquisitions and an IPO. • Work that's worth doing. Cybersecurity is a force for good, and the company you keep running is helping stop attacks on organisations that matter. • Honest growth. The ops team grows around this seat as Maze does, and being excellent here opens real doors: more scope, deeper specialism, a hand in building the team. What we won't do is dress the role up as something it isn't. The path is being very good at operations, somewhere that values it.
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