lupapets - Operations Associate
Requirements
• 0–2 years of experience in a high-growth startup, tier 1 management consultancy, VC fund, or investment bank — strong internships count • Minimum 2:1 from a top university • Commercially minded — you think about why things matter, not just how they work • Strong communicator who can explain complex ideas clearly and simply, to both technical and non-technical audiences • Organised and reliable: you follow through, keep things moving, and don’t need to be chased • As a person, you: • Are curious by nature, you ask good questions, actually listen to the answers, and connect dots across different parts of the business • Get energised by ambiguity rather than slowed down by it. you move fast and figure things out as you go • Want to own things early, not watch from the sidelines. You’re not looking for a structured grad scheme, you want real responsibility • Are excited to work in-person from our Paddington, London HQ • Value working with people who are kind, ambitious, and pragmatic • What does success look like in 6 months? • You’re deep into your first rotation and already operating with more independence than most people expect at this stage • You know the product, the customers, and the business well enough to have genuine opinions about how things should work • People across the team are coming to you because they trust your work, not just to complete tasks, but to think
Responsibilities
• This is a 24-month programme designed to take you from day one to independently owning complex, multi-workstream projects. You’ll rotate across three core areas of the business, building practical experience across the full stack of how a high-growth B2B SaaS company operates. • Get hands-on with how we deploy our AI platform into veterinary practices at scale, from onboarding to go-live • Build foundational product and project management skills, progressing from supervised delivery to owning full implementations independently • Develop deep expertise in how practices operate, how our software fits into clinical workflows, and how to drive adoption across different types of users • Growth & Client Team • Work across commercial functions; lead generation, sales support, and the full sales cycle on the Growth side • Manage live customer relationships on the Client side, implementing value-driving features and helping improve how our Success team operates • Get close to customers and develop a sharp commercial instinct for what makes vets switch, stay, and expand • Bridge commercial insight and technical delivery, contributing to QA, roadmap discovery, and how we prioritise based on real-world feedback • Work alongside PMs to shape product decisions based on what you’ve seen in the field • Help craft the ins and outs of a genuinely AI-native health tech platform from the inside
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