billups - Senior Account Manager - UK

• Lead clients with strategic approaches while managing client project requests and expectations and ensure plans and buys exceed client expectations, delivering Out of Home Excellence. • Proactivity in servicing clients and partners. • Have strong relationships with clients and partners alike to deliver enhanced OOH solutions for the client briefs and KPI’s across international markets. • Demonstrate an expert knowledge of the OOH media landscape. • UK OOH planning experience and/or Comms planning experience – working on clients that spend significantly in OOH. • Strong relationship management skills with the ability to communicate across all levels both internally and externally. • The ability and desire to learn new international markets and work with local teams across multiple regions • Deliver the highest standard of client service levels. • Be pro-active and a team player with the ability to manage people and motivate them. • Commercial mindset with the confidence to apply this within your work. • Be responsible for the day-to-day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business. • Have a thorough understanding of the strategy & objectives of your main accounts. • Ensure you and your team are delivering on all elements of client service charters and general client servicing. • Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues. • Work with Media Lead to set individual client KPIs and ensure they are met. • Deliver operational excellence as an individual and as part of the team, ensuring you and the team are following processes (with a view of evolving and enhancing). • Help to manage and host internal training sessions. • Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested. • Work with the Management Team of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business. • Comply with all company and departmental policies and procedures. • Showcases best practice planning to the team and monitors quality of output. • Builds and holds excellent rapport and relationships with Media Owners. • Experienced at negotiating pricing and booking campaigns. • Demonstrating knowledgeable opinion on vendor news and activity. • Experienced in resolving challenging client issues and team issues. • Mentor to colleagues and people out of the business.