Airwallex - Senior Account Manager, Mid-Market

• 4+ years of customer-facing account management or sales experience, ideally within a technology, software, fintech, or payments business, with a proven track record of top performance. • Strong consultative selling skills, with demonstrated experience managing complex sales cycles within existing customer accounts, understanding customer strategies and pain points, and articulating compelling value propositions. Experience with structured sales methodologies such as MEDDPICC is preferred. • Proven track record of exceeding commercial targets, with demonstrated success in high-target, high-pace environments and consistently delivering against revenue and commercial KPIs. • Strong analytical and strategic skills, with the ability to use data to shape account strategy, identify growth opportunities, and build effective QBRs and account plans. • Proven experience managing complex, multi-product accounts, including developing and executing strategic account plans to drive retention, adoption, expansion, and long-term customer value. • Strong technical aptitude with solid API knowledge, with the ability to understand complex technical requirements, identify customer needs, and work across products to develop appropriate solutions. API knowledge is a must. • Exceptional communication and relationship-building skills, with strong verbal and written English and the ability to build credibility and influence across technical, commercial, and senior customer stakeholders. • Demonstrated ability to build strong customer relationships and deliver exceptional customer outcomes, acting as a trusted advisor and strong advocate for the customer. • Strong problem-solving, networking, and commercial judgment, combined with resilience, a positive attitude, and a strong bias towards action when navigating internal and external blockers. • Bachelor’s degree or equivalent. • Startup and/or fintech experience preferred. • Experience with Salesforce highly regarded. • APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • EQUAL OPPORTUNITY