Zinier - Solution Architect, US
Requirements
• If you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments. • We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact. • 6–12 years of SaaS experience in professional services or client-facing roles. • Proven experience in Field Service Management (required). • Background in high-growth startups with evolving product roadmaps (preferred). • Creative problem-solving skills for addressing product gaps and business challenges. • Experience delivering solutions in an Agile environment. • Familiarity with project management tools such as JIRA, Confluence, or equivalents. • Strong technical knowledge of enterprise applications, workflows, integrations, and databases. • Working knowledge of data models, JavaScript, and JSON. • Ability to communicate effectively in Spanish in a business setting is a plus • High attention to detail, reliability, and follow-through.
Responsibilities
• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes. • Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design. • Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions. • Define and maintain technical implementation documentation (e.g., Low-Level Designs). • Evaluate, configure, and customize product features while ensuring integration and implementation best practices. • Troubleshoot technical issues, propose solutions, and provide post-implementation support. • Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.
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