givebutter - Customer Education Specialist
Requirements
• 2-4+ years of experience in customer education, customer success, sales, enablement or related roles within SaaS • Experience designing and facilitating live trainings for diverse audiences, preferred if audience included nonprofit leaders and executive stakeholders • Strong understanding of adult learning principles and/or cohort-based learning models • Experience with webinar platforms and CRM systems • Ability to translate technical concepts and product updates into clear, compelling learning experiences • 2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. • 3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches • 4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. • 5. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. • 6. Offer: If all goes well, we’ll move to the offer stage! • Please note, we will have an AI note-taking tool join most of our interviews. • Hi potential new butterslice! A recent study from LinkedIn https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!
Responsibilities
• Own and evolve Givebutter’s live education strategy, including designing, facilitating, and continuously improving Office Hours and Bootcamp • Serve as a public-facing representative of Givebutter education through webinars, workshops, conferences, and speaking engagements as needed • Create and maintain facilitator guides, demo environments, and supporting materials to ensure consistent, high-quality delivery • Partner with Product to support major feature launches through timely, targeted education and surface customer friction to inform ongoing product improvements • Leverage data insights, in partnership with Marketing, to better understand how customers discover and engage with education resources, and implement targeted solutions, such as email and in-app messaging • Drive measurable impact on activation and product adoption rates through intentional education experiences that align with marketing campaigns, product releases, and other key moments in the customer journey • Contribute to the ongoing evolution of Givebutter’s customer learning strategy and live training model with the clear goal of making Givebutter the default resource for nonprofit fundraising knowledge
Benefits
• $80K – $85K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • We ask because understanding how candidates discover us helps our recruiting team invest in the right channels and communities. • Yes, I’m a US Citizen or permanent resident • No, I’m not a US Citizen or permanent resident • Not comfortable • Somewhat comfortable • Very comfortable • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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