WPP - Workday Services HCM Consultant - APAC

Chennai, India - Hybrid2mo ago

In Office Mid APAC Management Consultant Workday Team Management Documentation

Requirements

• Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation • Ability to identify opportunities to extend Workday usage to meet business requirements • able to challenge stakeholders to fully understand a requirement • Take ownership of queries and successfully resolve • Experience of using ServiceNow or similar service management software • Effective team player and experience of working with others to achieve a common goal • Excellent organisational skills, attention to detail and confident communicator across all mediums • Ability to deliver to deadlines and prioritise effectively • Experience of improving ways of working and processes • Knowledge and experience of cross functional working on both HR and finance processes an advantage • You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. • You're open: • You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. • You're optimistic: • You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. • You're extraordinary: • What we'll give you: • Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. • Passionate, inspired people • Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. • Scale and opportunity • Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? • Challenging and stimulating work • We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Responsibilities

• Manage complex change requests, establish the underlying problem, propose options and fully document the solution • Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business • Support global merger activities and deployments • Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times • Provide guidance to our team of analysts when troubleshooting complex issues • Professionally manage escalations should they occur and communicating with senior stakeholders • Provide functional expertise and guidance to our People Teams • Accountable for maintaining up-to-date process documentation • Safeguard global standards and principles against competing requests and priorities • Participate in testing activities as required • Proactively identify opportunities to extend and improve our Workday usage • Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

Benefits

• We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support. • Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations. • This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.