airops - Enterprise Customer Enablement & Training Specialist
Requirements
• 3+ years in customer enablement, technical training, or marketing operations with a track record of teaching complex technical concepts to non-technical audiences • Exceptional public speaking and facilitation skills: You're energizing on camera, think on your feet during live troubleshooting, and create "aha moments" through interactive demonstration rather than lecture-style presentation • Technical fluency: You learn platforms rapidly, understand systems thinking and workflow logic, and can build alongside participants in real-time. Bonus if you have experience with marketing automation tools, APIs, or workflow builders like Zapier, Make, or Clay. • Teaching philosophy grounded in application: You believe in "show, don't tell," prioritize hands-on building over theory, and design for immediate micro-wins that build confidence before tackling complexity • Curriculum design experience: You've created structured learning progressions that scaffold from foundational concepts to advanced techniques, with clear learning objectives and measurable outcomes • Bias toward action and iteration: You embrace "Version 0" thinking—shipping adaptable foundations that improve through use rather than pursuing perfect initial implementations • Strong written communication: You distill complex workflows into clear documentation and can create concise, memorable educational content (session summaries, troubleshooting guides, expansion opportunities) • Customer empathy: You recognize when participants are struggling, adapt your approach in real-time, and celebrate their wins as your own success metrics • Prior experience in B2B SaaS enablement or customer education roles • Background in content marketing, SEO, or marketing operations • Familiarity with AI tools (Claude, ChatGPT, Perplexity) and prompt engineering principles • Experience with community management platforms (Circle, Slack communities) • Understanding of semantic search, knowledge management systems, or content workflows • PST time zone preferred (for optimal cohort scheduling and team collaboration) • Our Guiding Principles • Extreme Ownership • Curiosity and Play • Make Our Customers Heroes • Respectful Candor
Responsibilities
• Lead live cohort sessions across multiple skill levels for participants to build workflows and learn the "Gather → Analyze → Extract" pattern. • Design progressive curriculum content that meets learner needs at Foundations through Advanced certification tracks, including session materials and takeaway documents. • Guide hands-on workshop building from simple automations to sophisticated orchestrations with intelligent quality assurance systems for participants' actual problems. • Own enterprise training sessions by traveling to deliver in-person 90-minute cohorts, facilitating real workflow creation and problem solving among marketing teams of over 20 people.
Benefits
• Equity in a fast-growing startup • Competitive benefits package tailored to your location • Flexible time off policy • A fun-loving and (just a bit) nerdy team that loves to move fast!
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