Keeper Security - Bilingual Training Specialist (Portuguese)
Requirements
• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment • Bilingual with English and Portuguese fluency (both verbal and written) • Strong understanding of SaaS products and technologies • Excellent communication and presentation skills • Ability to adapt training content to varying audience needs and skill levels • Ability and willingness to consistently maintain working hours • Exceptional organizational and project management skills • Experience with Google Docs and MS-office tools • Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships • Strong analytical and problem-solving skills • Ability to work independently and as part of a team, across global regions and time zones
Responsibilities
• Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products • Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction • Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified • Incorporate approved interactive elements into training sessions to support engagement and learning retention • Engage with customers to understand training needs and gather feedback through undefined processes • Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions • Maintain accurate documentation of training sessions and customer interactions to support continuity • Follow established training standards, workflows, and documentation practices • Communicate clearly and professionally with customers in English, both verbally and in writing • Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources • Assist with updating training modules and materials in accordance with established approval and review processes
Benefits
• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above-market annual bonuses
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