Airwallex - Senior Product Manager, AI Risk & Onboarding
Requirements
• 5+ years of product management experience, with a track record of taking products from ideation through delivery and continuous optimisation. • Experience owning product strategy, roadmap planning, product discovery and execution for customer-facing or platform products. • Strong understanding of experimentation, analytics, user journeys and outcome-based product development. • Experience working closely with Engineering, Data Science, Design, Risk, Compliance or Operations teams. • Demonstrated ability to translate complex technical, data or risk concepts into simple product experiences and clear decisions. • Exceptional communication and stakeholder-management skills, with the ability to influence technical and non-technical audiences. • Bachelor’s degree or equivalent professional experience. • Experience in onboarding, fraud prevention, KYC/KYB, transaction monitoring, account security, payments or financial crime risk. • Experience building or scaling AI/ML-powered products, decisioning systems, recommendation engines or agentic workflows. • Understanding of how to use AI to discover merchant context, detect behavioural anomalies and support real-time risk decisions. • Experience balancing risk, operational cost, payment conversion and customer experience in a financial product. • Familiarity with payment-method optimisation, routing, authorisation or payment performance metrics. • Experience in a high-growth technology company or global product environment. • Technical fluency or experience partnering with software engineers, machine-learning engineers or data scientists. • Experience working with products serving merchants across multiple markets and regulatory environments.
Responsibilities
• Own the product strategy and roadmap for merchant onboarding, risk decisioning and related merchant experiences. • Map and optimise the end-to-end journey from discovery and sign-up through verification, activation and product adoption. • Build AI-powered capabilities that can interpret merchant business context, surface relevant signals and detect emerging risk patterns earlier. • Partner with Engineering, Data Science and Risk teams to develop AI agents that identify compromised accounts, illegal or prohibited selling activity and other suspicious behaviour. • Turn AI-generated insights into real-time actions through fraud and risk models, including intelligent step-ups, reviews, restrictions or approvals where appropriate. • Design risk experiences that proactively protect Airwallex and its customers while minimising unnecessary friction for legitimate merchants. • Develop intelligent payment-method recommendations that balance fraud risk, processing cost, payment conversion rate and merchant experience. • Use data, analytics and customer research to identify onboarding and payment pain points, define success metrics and prioritise opportunities. • Design and run experiments, including A/B tests, to improve onboarding UX, verification outcomes, activation and conversion. • Establish clear feedback loops between product performance, model outcomes, operational review and merchant experience. • Communicate product strategy, trade-offs and results clearly to technical and non-technical stakeholders, including senior leadership. • WHAT SUCCESS LOOKS LIKE • More legitimate merchants complete onboarding quickly and confidently. • Risk signals are identified earlier, with faster and more accurate real-time responses. • Fraud and abuse are reduced without introducing unnecessary friction or avoidable false positives. • Payment-method recommendations improve the balance between risk, cost, conversion and merchant experience. • Product decisions are increasingly informed by high-quality data, experimentation and AI-powered insight.
Benefits
• This is an opportunity to define how AI can make financial products safer, faster and more intuitive. You’ll work on high-impact problems where better product decisions can directly improve merchant growth while protecting the Airwallex ecosystem from fraud and abuse. • APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • EQUAL OPPORTUNITY
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