APEXX Global - Senior Product Manager - Self-Service & Onboarding
Responsibilities
• Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal, starting with the end-to-end merchant onboarding experience and progressively expanding customer control across the platform. • Evolve the APEXX Customer Portal into a high-performing, intuitive, and flexible platform that enables customers to understand their payments through actionable data-driven insights and recommendations, and take meaningful actions directly within the platform. • Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential management, payment provider configuration, routing rules, and wider platform configuration. • Drive Product-Led Growth initiatives that increase adoption of APEXX capabilities, enable customers to expand their use of the platform, and unlock new commercial and market opportunities. • Use customer research, product analytics, and experimentation to understand complex enterprise needs, identify opportunities, prioritise roadmap investments, and measure customer and business outcomes. • Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs and product strategy into secure, scalable, performant, and intuitive experiences. • Identify opportunities to leverage AI to simplify complex workflows, automate repetitive processes, surface actionable insights and recommendations, and provide intelligent in-product guidance.
Benefits
• Great people deserve great rewards. We believe in recognising the impact you make with competitive compensation and benefits that support you both at work and beyond. • Whether it's taking time to recharge, looking after your health, working from somewhere new, or investing in your growth, we've built a benefits package designed to help you thrive, because when our people do well, so does APEXX. • 💰 Competitive Compensation: We offer competitive salaries that recognise your skills, experience, and the impact you make. • 🏖️ Generous Time Off: Take the time you need to rest and recharge with annual leave, public holidays, and wellbeing-focused time away from work. • 🌍 Work From Anywhere: Enjoy the flexibility to work remotely from eligible locations for up to 90 days per year, subject to our Work From Anywhere policy.* • ❤️ Comprehensive Health Insurance: Your wellbeing matters. We provide comprehensive health insurance which includes optical & dental to help support you when it matters most. • 🛡️ Life Insurance & Critical Illness Protection: Additional protection for you and your loved ones when it’s needed most. • 👶 Enhanced Family Leave: Supporting you through life's biggest milestones with enhanced parental and family-friendly leave policies. • 📈 Learning & Growth: We're invested in your development, with opportunities to learn, grow, and build a meaningful career at APEXX.
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