Manager, Measurement Strategy, Core Account
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Requirements
- Demonstrated people management skills: setting expectations, coaching, and managing performance.
- Strong familiarity with digital marketing and measurement (incrementality, lift testing, attribution vs. causality, ROAS/CPA/CPIA).
- Proven ability to coach others on experiment design, data storytelling, and executive communication.
- Track record of influencing renewal and expansion outcomes via strategy, roadmap, and executive engagement.
- Comfort operating in a fast-changing, ambiguous environment and bringing structure to your team’s work.
- Excellent written and verbal communication; able to simplify complex methods into clear, actionable guidance.
- Prior player-coach experience and interest in a management-heavy, scale-oriented role.
- Experience building playbooks, training, or career frameworks for CX/CS or strategy teams.
Responsibilities
- As a Manager on the Measurement Strategy team, you will lead a pod of Measurement Strategy Managers and Leads who own end‑to‑end relationships with our customers. Your primary responsibility is to develop a high-performing team that drives customer value, renewal, and expansion through rigorous experimentation and clear, executive-ready storytelling. This includes:
- Coaching and developing MSMs and Leads
- Ensuring customer health and renewals across your pod
- Raising the bar on experimentation quality and decision-making
- Driving consistent, scalable ways of working across MS
- Partnering cross-functionally to remove blockers and accelerate value realization
- TEAM LEADERSHIP & PEOPLE MANAGEMENT
- Manage a team of Measurement Strategy Managers and Leads, providing regular 1:1s, coaching, and performance feedback.
- Translate company and CX goals into clear, achievable goals for your pod (e.g., renewal targets, experiment volume/quality).
- Run pod rhythms (team meetings, account/renewal reviews) that keep work focused and ensure high renewal outcomes.
- Create and support career growth paths for team members based on an individual’s personal interest and skill development progress.
- CUSTOMER OUTCOMES & ACCOUNT HEALTH
- Own aggregate health and performance for your pod’s book of business, while MSMs/MSLs remain primary account owners.
- Ensure early risk detection and mitigation (e.g., declining engagement, unclear ROI, organizational change).
- Review key roadmaps, experiment plans, and renewals to ensure tight alignment to customer goals and clear ROI narratives.
- Pull MSMs out of the weeds and drive customer health conversations toward core business priorities and company trajectories
- Join select executive moments (EBRs, escalations, complex renewals) as a strategic thought partner to the MSMs/MSLs and sounding board to our customers
- Elevate customer conversations from tactical execution to strategic business impact aligning experimentation to broader company goals (profitability, CAC, MER, etc.)
- EXPERIMENTATION & MEASUREMENT EXCELLENCE
- Set and uphold quality standards for test design, implementation, analysis, and recommendations.
- Help your team move from “reporting results” to test → action → impact, tying learnings to budget and strategy decisions.
- Coach MSMs and Leads on simple, compelling storytelling with data for marketing and finance leaders.
- Develop and maintain expert knowledge on the measurement landscape, including experimentation, MMM, and attribution
- CROSS‑FUNCTIONAL PARTNERSHIP & OPERATIONS
- Act as the primary operational contact for your pod with Sales, Onboarding, Support, Product, Science, and RevOps.
- Ensure clean sales → MS handoffs and effective engagement of Onboarding, Support, and Analytical Leads.
- Drive consistency in tools and workflows (Asana, Salesforce, Glean, Notion playbooks) within your team.
- Identify patterns across accounts (e.g., common friction points, measurement gaps, tool limitations) and escalate insights to Product, Science, and leadership.
- Contribute to playbook evolution and craft standards across the broader MS organization.
- HIRING, ONBOARDING & CULTURE
- Partner with leadership and recruiting to hire exceptional Measurement Strategists and Leads.
- Ensure new hires are successfully onboarded into MS craft, pod norms, and Haus culture.
- Foster a high-trust, feedback-oriented culture centered on customer value and experimentation.
Benefits
- We’re a customer-obsessed, high-ownership team focused on driving impact and learning fast. Our environment rewards curiosity, adaptability, and a bias toward action — especially when it helps us better serve our customers. If you're energized by solving dynamic problems, enjoy working in lean, collaborative teams, and thrive in ever-evolving environments, you’ll feel at home here. We invest in exceptional people who want to grow quickly and help shape the future of the company.
- Flexible PTO - take time when you need it!
- Equity – Startup environment with part-ownership in our successes
- Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best
- WFH stipend to support the set up you need to be productive
- Events & Offsites – opportunities to connect and celebrate in real life!
- Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
- New Parent Leave – take time to welcome your newest Hausmate
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