givebutter - Customer Success Manager

• 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles. • Demonstrated ability to drive customer outcomes through strategic guidance, relationship management, and problem solving. • Experience managing multiple customer engagements in a pooled or scaled motion while working toward retention, growth, adoption, or business goals. • Strong communication, discovery, stakeholder management, and customer-facing presentation skills. • Experience facilitating trainings, workshops, webinars, or customer education programs. • Experience working in a scaled or pooled customer success function. • Experience working directly in nonprofit fundraising, donor development, or advancement. • Experience with nonprofit fundraising technology, CRMs, fundraising platforms, or related software. • Experience advising customers on fundraising strategy or campaign planning. • 2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. • 3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches • 4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. • 5. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. • 6. Offer: If all goes well, we’ll move to the offer stage! • Please note, we will have an AI note-taking tool join most of our interviews. • Hi potential new butterslice! A recent study from LinkedIn https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!