hiya - Strategic Customer Success Manager

• Experience managing large, complex enterprise customers (7-figure / multi-million ARR) • Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth • Proven ability to drive commercial outcomes—not just relationships • Solid program management skills; comfortable leading complex, cross-functional initiatives • Confidence operating in technical environments (APIs, integrations, pilots/POCs) • Strong stakeholder management, including executive-level engagement • Highly proactive, data-driven, and comfortable operating in ambiguity • Fluency or strong proficiency in Nordic languages (Swedish, Finnish, Danish, or Norwegian) is highly desirable • Experience in telecommunications or highly regulated enterprise environments • Familiarity with Nordic business culture and markets • Background in voice technology, network security, or AI-driven products • COME WORK WITH US! • We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. • We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!