Supabase - Customer Solution Architect Team Lead (AMER)
Requirements
• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering. • 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment. • people management or team leadership experience • Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance. • Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js. • Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike. • Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams. • Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
Responsibilities
• At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: • by empowering their team • Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. • Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. • Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. • Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. • Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. • You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: • Pre-Sales Discovery: • Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. • Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team. • Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. • Proof-of-Value Onboarding • Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding. • Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate. • Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers. • Customer Success & Expansion • Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities. • Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads. • Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers. • Trust & Platform Advocacy • Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise. • Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
Benefits
• Fully Remote • We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. • Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. • Tech Allowance • Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. • Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. • Annual Off-Sites • Annual Off-Sites • Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. • Flexible Work • We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. • Professional Development • Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. • Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. • 180+ team members • 15+ languages spoken • 430,000+ community members • 30,000+ memes posted (and counting) • We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. • We keep things simple, async-friendly, and respectful of your time: • Intro Call – A short video chat to get to know each other. • Interviews – Up to four calls with: • Future teammates • Someone cross-functional from product, growth, or engineering (depending on the role) • Decision – We may follow up with a final question or go straight to offer. • All communication is remote and we aim to move fast.
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