NICE - Lead Solutions Architect

• How will you make an impact? • Client Leadership • Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria • Translate complex data sets into solution-oriented designs that address customer needs and business goals • Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs • Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts • Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved • Technical Leadership: • Be able to speak to the capabilities of the CXone Product Suite • Provide technical architecture leadership, analysis, design, development and enhancement • Maintain expertise and currency in industry leading contact center technologies • Solution Leadership • Assist with the project management design of the end-to-end solution life-cycle • Have you got what it takes? • 5+ years of solution architecture experience • 5+ years of consulting or customer engagement experience • Proven experience in integration architecture and solution design • Familiarity with AI and NLP technologies, preferably within the CX domain • Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping • Strong communication and collaboration skills, with the ability to work effectively across departments • Experience with Cognigy or similar platforms is a plus • Experience in systems integration, process analysis and process diagramming • Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients • Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation • Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals • Comfortable working in a fast paced, results-oriented environment • Ability to work with remote customers and communicate using virtual communication tools • Ability to manage deliverables across multiple projects and meet tight deadlines • Develop a strong business and technical understanding of the NiCE product family • Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills