Cordance - Operations Manager
Requirements
• 5+ years of experience in warehouse operations, logistics, supply chain, or fulfillment management • Experience overseeing warehouse operations remotely and managing distributed operational teams or partners • Proven experience redesigning warehouse workflows, layouts, or operational infrastructure • Hands-on experience implementing or optimizing inventory management systems (WMS/IMS/ERP) • Strong logistics and transportation management experience, including carrier and freight coordination • Experience managing SKU-level inventory in a fast-paced operational environment • Strong analytical, organizational, and problem-solving skills • Ability to manage multiple operational initiatives simultaneously • Excellent communication and cross-functional collaboration skills • Experience in a hardware, technology, ecommerce, or distribution environment • Familiarity with warehouse management systems (WMS), ERP platforms, and shipping/logistics software • Experience working with third-party logistics (3PL) providers • Knowledge of warehouse safety standards and operational compliance • Work Environment • Work Environment • Fully remote role with regular interaction with warehouse teams, logistics providers, and operational partners • Occasional travel to warehouse or operational sites may be required • Fast-paced operational environment focused on scalability, process improvement, and execution • Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Responsibilities
• Warehouse Operations & Optimization • Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns • Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy • Develop and implement operational standards, SOPs, and KPIs across warehouse functions • Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance • Identify process bottlenecks and lead continuous improvement initiatives • Inventory Management & Systems • Lead the implementation and optimization of inventory management systems and warehouse operational tools • Maintain accurate SKU-level inventory visibility and reporting across multiple locations or systems • Establish inventory control procedures including cycle counts, reconciliation, and auditing processes • Analyze inventory trends and operational data to improve forecasting, replenishment, and fulfillment accuracy • Partner cross-functionally to improve inventory planning and operational scalability • Logistics & Supply Chain Management • Manage shipping, freight, carrier relationships, and logistics operations to ensure timely and cost-effective delivery • Oversee inbound and outbound logistics coordination across warehouse and customer delivery operations • Monitor shipping performance, delivery timelines, and transportation costs while identifying optimization opportunities • Manage end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments • Serve as a point of coordination for customer service escalations related to hardware fulfillment, returns, replacements, and shipping discrepancies • Operational Strategy & Project Management • Lead operational improvement projects including warehouse redesigns, inventory system migrations, and logistics process enhancements • Develop scalable operational frameworks to support company growth and customer demand • Collaborate with leadership, finance, customer success, and technical teams to align operational priorities • Build reporting dashboards and operational metrics to track warehouse and logistics performance • Team Leadership & Cross-Functional Collaboration • Lead and support warehouse operations personnel, vendors, and cross-functional operational teams • Establish clear operational expectations, accountability, and performance standards • Drive a culture of operational excellence, responsiveness, and continuous improvement • Provide training and guidance on inventory systems, warehouse procedures, and logistics best practices • Coordinate with Implementation teams to confirm hardware delivery schedules, validate successful delivery completion, and ensure customers receive accurate and complete shipments
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